Terms and Conditions

Booking Conditions

Please read this document before you complete the booking as it provide important information about your booking and your rental.


Individuals visiting Saudi Arabia with Hajj or Umrah Visas are not permitted to drive (in Saudi Arabia).

This online reservation facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of the country of rental.

Payless KSA prepaid vouchers showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The voucher must be accompanied by a credit card both for security and to cover the charges not included in the voucher value, such as fuel, Traffic fines, extras, and excess in case of damage or loss of the rented vehicle.

Standard Payless KSA Terms and Conditions of the country of rental apply. All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel etc.).

All rentals are subject to an insurance excess, optional insurances are available locally to reduce this excess.

Making a booking

A booking allows you to reserve a vehicle and optional extra for ‘pick-up’ at a particular time, date and location and for the agreed rental period. You must meet our rental requirements. You must agree and sign the Rental Agreement as per local legal requirements. The Rental Agreement is governed by the law of the country where you pick up the vehicle and formed between you and the vehicle rental provider at the time of pick up. This booking IS NOT a Rental Agreement.

By making a booking you agree to be provided with a copy of these booking terms, the General Conditions and the Location Conditions electronically using the email address you have provided.

‘Pay online now’ and ‘Pay at rental location’ bookings

With ‘Pay online now’ bookings, you pay for the rental period and any optional extras when you book. Not all optional extras are capable of being pre-paid. Optional extra’s that cannot be pre- paid at time of booking is subject to ‘Pay at rental location’ terms. Any optional extra’s that have been pre-booked but that cannot be pre-paid will be designated as ‘Pay at rental location’ and the conditions regarding ‘Pay at rental location’ will apply.

You must pay a cancellation fee if you cancel your booking. You must pay a cancellation fee if we cancel your booking because you failed to meet the Rental Requirements. You must pay a fee if you do not cancel your booking and you fail to show-up. We call this a non- cancellation fee. The non-cancellation fee could equal the full amount of your booking. Please see the ‘Cancellations’ section for details.

A booking contract will form between you and Payless KSA when you agree to the booking terms and give us permission to debit your payment card for the ‘Pay online now’ amount and to keep the value of cancellation fee or non-cancellation fee if this applies.

With ‘Pay at rental location’ bookings you request a vehicle now but pay for it at the agreed pick- up location. ‘Pay at rental location’ prices may be less competitive than ‘Pay online now’ prices. You must pay a fee if you do not cancel your booking or you fail to show-up. We call this a non- cancellation fee. Please see the ‘Cancellations’ section for details.

Changing your booking

You may change your booking (whether a ‘Pay online now’ or ‘Pay at rental location’ booking) any time before the day you are due to pick-up the vehicle by managing your booking online (if available). You may be able to change your booking on the pick-up day, but you will need to check with Reservations.

We will send you a revised booking confirmation email confirming your new booking details and new amount paid to the email address you provided.

All change requests will be subject to availability and may result in a price change. In case of ‘Pay online now’ bookings no refund will be made if the amount at the end of the booking is less than the amount paid by you. However, if you wish to buy optional extras when you collect the vehicle, you may use the difference towards the cost of these optional extras.

There is no charge for making a change. However, if the change has the same effect as a cancellation, you may be charged a cancellation fee.


You may cancel your bookings at any time before the day you are due to collect your vehicle by calling Reservations or managing your booking online (if available). Depending on when you cancel, you may be charged either a cancellation fee or a non-cancellation fee. Please see the ‘Cancellations’ section for details.

CONTACT US : You must contact customer services in writing to request a refund. It can take up to 14 days for your card company to process a refund. We are not responsible for how long it takes your card company to process a refund.

The price

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for, the type of vehicle stated you requested.